Four steps: account, cart, WhatsApp confirmation, dispatch. Every product page carries the current third-party certificate. Standard card checkout isn't available for peptides, so a real person confirms your order on WhatsApp and sends a secure payment link.

• Creating an account confirms you're 21 or older. Recorded with timestamp and IP.
• Payment is finalised in chat: our team sends you a secure payment link.
• First WhatsApp reply typically lands within 30 minutes during UK office hours.

Dispatched the next UK business day. The table below covers prep, transit on DHL Express or FedEx International Priority, and a customs buffer.

• Tracking link is emailed within 24 hours of dispatch.
• Tracked door to door with signature. Refrigerate the pen on arrival.

Yes, worldwide. The table below lists verified destinations and the courier on each lane. If your country is not listed, message us on WhatsApp and we will quote a route.

• All shipments use the international harmonised code for research chemicals (UN 3316). Customs paperwork is complete and accurate on every shipment.
• Import duties and local taxes are the importer's responsibility. We do not collect them at checkout.

Free. Every order. No minimum. The card below details what travels in the box on every shipment.

• Insulated box, gel pack and tamper-evident seal: included.
• Carrier is DHL Express or FedEx International Priority depending on the lane.
• Local import duties or taxes, where applicable, are charged by the carrier on delivery.

Yes. The DHL or FedEx tracking link is emailed within 24 hours of dispatch. The same link is mirrored inside your ReadyPep account.

• Visible states: collected, in transit, customs, out for delivery, delivered.
• If a status freezes for more than 24 hours we open a carrier trace on your behalf.

Same-day replacement. Send a photo on WhatsApp showing the box and the order. We confirm within an hour and dispatch the replacement the same business day.

• Counts as damaged: broken seal or visible breakage on arrival.
• Counts as warm: gel pack fully thawed on arrival.
• No forms. No physical return of the original required.

Three scenarios, three resolutions. All are settled on WhatsApp within one business day. When both options apply, you choose between same-day reship and full refund.

• Refunds return to the original payment method within 5 to 7 business days, depending on the rail.
• Chargebacks are slow for both sides. Always open a WhatsApp ticket first.

WhatsApp is fastest. Email is the second channel. Both are staffed by the ReadyPep team in London. No bots, no outsourced ticket queue.

• We reply in EN, ES, FR, DE and NL.
• Lab and chemistry questions are looped to Metatide Healthcare directly when needed.